Improve Customer Feedback

Unleash Success: The Best Customer Feedback Tools in 2023


Discover the best customer feedback tools of 2023 to enhance customer satisfaction and drive business growth. Gain valuable insights to drive business success.

Customer feedback tools are vital for understanding customer needs and improving the overall experience. They offer valuable insights into preferences, expectations, and pain points, guiding informed decision-making. By addressing feedback, businesses enhance products, services, and customer journeys, fostering higher satisfaction and loyalty. You will find the best customer feedback tools in 2023 in this post. 

These tools validate business strategies, ensuring alignment with customer expectations. Drive innovation by capturing customer insights and ideas, identifying market gaps, and shaping new offerings. Active feedback collection promotes customer retention and advocacy. 

Utilising feedback tools provides a competitive edge by anticipating trends and outperforming competitors. Ultimately, these tools drive business success in customer-centric markets. For all these, in this post, we will describe the best customer feedback tools in 2023.

The Best Customer Feedback Tools You should Test in 2023


Survey monkey one of the best customer feedback tools

SurveyMonkey is a popular online survey platform which enables users to create, distribute, and analyse surveys. It provides a user-friendly interface and a wide range of customisable survey templates. Making it easy for individuals and businesses to gather valuable insights and feedback from their target audience. 

The platform offers branching logic, data analysis tools, and collusion capacity. With SurveyMonkey, users can collect and analyse data to make informed decisions. Measure customer satisfaction, conduct market research, and gain actionable insights. It is one of the best customer feedback tools. Comprehensive for conducting surveys and gathering feedback to drive informed decision-making.


Usersnap (one of the best customer feedback tools) logo

The website offers tools and services for website feedback and bug tracking. It provides a platform for effectively capturing, managing, and resolving user feedback and bug reports. Usersnap offers features like annotated screenshots, visual bug tracking, and collaboration tools to streamline the feedback and bug resolution process. 

Its intuitive interface and integration with popular project management tools allow users to effectively communicate and address issues in web development projects. Usersnap aims to empower teams to enhance website quality and improve user experiences. Ensures smooth process by leveraging customer feedback and bug-tracking solutions.

Qualtrics (One of the Best Customer Feedback Tools)

Qualtrics another best customer feedback tool. Focuses on customer experience feedback solutions. Offers comprehensive tools and resources for businesses to collect, analyse, and act upon customer feedback. It helps companies gather valuable insights into customer preferences, satisfaction levels, and pain points. 

By leveraging advanced analytics and reporting capabilities, businesses can make data-driven decisions to enhance the customer experience and drive growth. Qualtrics provides a user-friendly interface, customizable surveys, and real-time feedback collection options. 

With their customer experience feedback solutions, businesses can improve customer satisfaction, loyalty, and overall business performance.


Granicus is dedicated to providing a comprehensive suite of online tools for effective community engagement and participation. They offer EngagementHQ, a powerful platform designed to facilitate meaningful interactions between organisations and stakeholders. 

The platform includes various tools such as surveys, discussion forums, interactive maps, budget simulators, and more. All aimed at fostering transparent and inclusive decision-making processes. It is one of the best customer feedback tools because it has a user-friendly interface and customisable features. 

Its EngagementHQ enables businesses to connect with their communities, gather valuable feedback, and collaborate on important projects. Their website highlights the benefits of their online tools and emphasises their commitment to meaningful engagement.

Pricing: NA (request demo)


Loop Best customer feedback tool

LoopInput is a customer feedback management software that focuses on capturing and utilizing user feedback. It provides a platform for businesses to collect feedback, address issues, and make strategic product decisions. LoopInput’s screenshot plug-in allows website visitors to easily report bugs and submit feedback. By leveraging customer input, LoopInput helps businesses improve their products and enhance user experiences.

Intercom (Messaging customer feedback platform)

Intercom one of the best customer feedback tool

Intercom is a complex customer feedback tool to build interactive business messaging workflows. Companies foster client loyalty and expansion using this software. Big companies such as Atlassian, Shopify, YCombinator, and 30,000 others utilise this software. Chatbots (one of its feature) engages website visitors boosting paid conversion rates.

Feefo (A review customer feedback tool)

Feefo is an online review platform that helps businesses collect and manage customer feedback. It enables companies to gather authentic reviews from verified customers, providing valuable insights into customer experiences. Feefo’s platform helps businesses improve their products, services, and customer satisfaction by leveraging genuine customer feedback. With Feefo, businesses can build trust, enhance their online reputation, and drive growth.

Final Thoughts on the Best Customer Feedback Tools:

In conclusion, customer feedback tools play a pivotal role in today’s business landscape, enabling organizations to understand customer needs and preferences. By harnessing these tools, businesses can make data-driven decisions and improvements, resulting in enhanced customer experiences and increased satisfaction.

The ability to collect, analyze, and act upon customer feedback validates strategies, fosters innovation, and promotes customer retention. These tools provide a competitive advantage by staying ahead of market trends and outperforming competitors. As we have explored the top customer feedback tools of 2023 in this post, businesses can now leverage these robust solutions to drive their success in customer-centric markets.

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