Case Study

7 The Best Ways to Collect Event Attendee Feedback


Organising an event can be challenging, and ensuring guest satisfaction is even more difficult. Collecting event attendee feedback is the best way to determine if everything went well. By understanding what worked and what didn’t, you can make improvements for future events. Collecting event attendee feedback using a customer feedback platform can be life-saving.

When juggling household and work responsibilities, collecting feedback can be a frustrating job. Fortunately, using a QR feedback tool designed for managers can be a great solution in today’s fast-paced life. These tools can particularly benefit female managers and event organisers, making their lives much easier.

There are several effective ways to collect feedback. This article will explore 7 The Best Ways to Collect Event Attendee Feedback. We will also discuss how customer feedback platforms assist in managing event reviews and enhancing the overall experience. By following these strategies, female managers can streamline processes and achieve better outcomes.

The Best Way to Collect Event Attendee Feedback,customer feedback platform

7 ways to collect event attendee feedback

1. In-Person Feedback

Engaging with attendees directly is essential for gathering honest feedback. Valuing the opinions of your attendees is crucial, and face-to-face interactions provide an opportunity to collect both positive and negative feedback. While negative feedback may be challenging to hear, it can help to improve future events and overall satisfaction.

2. Send Out A Survey to collect event attendee feedback

Sending surveys to attendees, whether in hard copy or online, is an effective approach. Online surveys offer reliability and convenience, making them a cost-saving option to reach a wider audience. This method is particularly beneficial for female managers and event organisers.
To gather valuable insights, it is recommended to send questionnaires multiple times, including before, during, and after the event, as a reminder to attendees.
QR feedback tools are capable of swiftly collecting feedback from event attendees. Numerous survey and feedback-collecting tools/platforms are available, and here are a few recommended options.

3. Social Media to collect event attendee feedback

Social media platforms are powerful tools for collecting feedback. People find it easy to share their thoughts and feelings online. As a female manager, you can leverage social media to increase the number of attendees for your future events. 

Ask questions on social media openly or via dm. It is human nature to react to interesting questions and to share their opinion.

Encourage open discussions, set up polls, and share stories and posts. Customer feedback tools for platforms like TikTok, Instagram, Facebook, and WhatsApp can simplify your process.

4. SMS to collect event attendee Feedback

Sending feedback requests via SMS can be an efficient way to collect event attendee feedback. If you have collected the phone numbers of your attendees, time your SMS messages appropriately to generate quick responses. If you feel uncomfortable asking for feedback in person, use SMS to collect event attendee Feedback.
Keep the SMS surveys brief and straightforward, suitable for simple answers like rating scales or yes/no questions. For longer feedback, provide links in the SMS messages. Use customer feedback platforms to handle and organise responses, enabling better decision-making for future events.

5. Via Email

Gathering email addresses from event attendees is essential, not only for collecting feedback but also for building relationships. Use your persuasive writing skills as a female manager and craft engaging and personalised emails to increase response rates.
Emails are more likely to be noticed as they go directly to the attendees’ inboxes. Use digital event feedback tools and explore popular event/customer feedback platforms.

6. Involve Vendors

Ask vendors for feedback, as they can closely observe the attendees’ experiences during physical events. Their input and reviews play a vital role in the overall success of your meetings and events.

7. Offer Incentives

People appreciate incentives, and offering them can motivate attendees to provide honest feedback. For example, consider offering a 20% or 40% discount on the next event registration fee. Moreover, it is an interesting act to collect event attendee feedback quickly.

Benefits of using a customer feedback platform for event reviews

  • Allows you to collect feedback from attendees in a structured and organised manner
  • Provides insights into what attendees liked and didn’t like about the event
  • Helps identify areas of improvement for future events
  • Can increase attendee engagement and satisfaction by showing that their opinions matter

Features to look for in a customer feedback platform for event reviews

  • Short and customizable surveys for specific events and attendees
  • Real-time reporting and analytics that can provide actionable insights
  • AI-generated recommendations to improve future events
  • Survey theme builder and logo uploader
  • Mood and sentiment analysis
  • Executive report
  • Keep surveys short and focused on specific aspects of the event
  • Ask open-ended questions to encourage detailed feedback
  • Use feedback to make changes and improvements for future events
  • Follow up with attendees to show that their feedback has been heard and valued

To achieve the best outcomes, keep surveys concise and focused on specific aspects of the event. Include open-ended questions to encourage detailed feedback. Utilise the collected feedback to make changes and improvements for future events.

To conclude, a feedback platform can be a powerful asset for managing event reviews and enhancing the attendee experience. Structured feedback helps event planners design engaging and rewarding events. Use the collected feedback to gain insights and make necessary adjustments. When selecting a customer feedback platform, consider the features that align with your goals and adhere to best practices for optimal results. By following these seven best practices for collecting event attendee feedback, you will increase your chances of success.

Learn the most powerful tips for collecting feedback.